Returns

Order Edits & Cancellations:

We go out of our way to assist customers and in general we can support you with adjusting items, addresses, and other concerns. ON LAUNCH DAYS: We accept cancellations via email (membership@polkadotclub.com) within 1 hour of an order being placed, after that point cancellations are subject to a restocking fee of $15 or 05% whichever is greater.

Combining or Holding Order:

We're always happy to combine multiple orders or hold your order until a later ship date (max 3 month). Please email (membership@polkadotclub.com) with your order number/s and include instructions on how we can help. Less work for our postal carriers not to mention our environment sounds like a task worth the extra work on our end!

Returns:

We want you to be completely satisfied with your purchase, if for any reason you’re not you may return full priced items in their original condition. All returns must be initiated within 14 days and arrive back to the studio within 21 days from the date of delivery to your address. We do not accept returns after that window of time, so please be sure to open and inspect your order as soon as it arrives.

Please contact us (membership@polkadotclub.com) right away so we can process your return or correct any issues or concerns. Please do not send returns to our P.O Box, instead we'll generate a shipping label for you or we'll confirm the correct return shipping information. The customer is responsible for return shipping costs. Shipping costs are non-refundable. Once your return is received, a credit will be applied via your original payment within 5 days.

We are a very small studio and processing returns takes a great deal of time and care therefore returns over $400 may be subject to a restocking fee of up to 10%.

*Discounted items are final sale.